Have questions? We’ve got answers.
The First Years Customer Service department is here to help you with questions relating to shopping in our store, product instructions, and more. If you can’t find the answer on this page, please contact Customer Service directly:
- Summer hours through September 1: Monday - Thursday 7:30am - 4:00pm, Fridays 7:30am - 12:25pm CDT
- 1-800-704-8697 or email@example.com
Nothing is more important to us than ensuring that children's products are safe. Since July 2007, we have employed a Multi-Check Safety System to help assure you that our products are safe. Please click here to learn more about our Multi-Check Safety System.
With a receipt we will replace any item which has a manufacturer’s defect within 90 days of the purchase date. Additionally, while our warranty is excellent, there are other limits to it. We offer NO WARRANTY in cases of damage in transit, inadequate care or neglect, abuse, abnormal use, misuse, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow product instructions, immersion in water (except for products specifically identified by us in writing as intended for water use), battery leakage or improper installation, improper storage or maintenance of the products, or improper service or causes not arising out of defects in materials and workmanship.
If you are within the warranty, you will be asked to return the product back to us. After the product is received, a replacement will be sent to you.
We’re pleased to support families of multiples and happy to send you a gift package. To participate, please send “proof of birth” to the address below or FAX 563-875-8263 or email firstname.lastname@example.org. Proof can include crib cards, newspaper clippings, hospital discharge papers or birth announcements, etc. Please include full name, mailing address with zip code, telephone number and email address with anything you send us.TOMY
Attn: Multiples Birth Program
2021 9th St SE
Dyersville, IA 52040
The newborn sling is suggested for up to 3 months. However, should the child be able to sit up or have controlled body movement (ie: rolling) prior to that, we recommend discontinuing use of the sling. Discontinue use of reclining end once child is able to pull up to a sitting position
The infant side of the tub can be used until the child has the ability to sit up (an average of 8 months old) Discontinue use of reclining end once child is able to pull up to a sitting position; use upright toddler seat at opposite end instead
The tub, in any stage, is recommended for children under 25 pounds. Once the child reaches 25 pounds, we recommend discontinuing use of this tub. It ultimately is up to the parent to gage the child’s development in respect to when to move the child from between the 3 stages of use.
Click here to find instructions on use, cleaning and important information regarding your straw cup.
Click here to find instructions on use, cleaning and important information regarding your Take & Toss sippy or straw cup.
Click here to find instructions on use, cleaning and important information regarding your bottle warmer.
Deluxe Diner Reclining Feeding Seat Cleaning Instructions:
Feeding Tray: This part is top rack dishwasher safe; use normal settings. Do not use high temperature setting (sani-cycle). Or, wash in warm water using a mild liquid soap. Rinse thoroughly with clean water.
Seat cushions: Fabric side can be cleaned with a damp cloth or sponge using mild liquid soap. Wipe with clean water, and then wipe dry or let air dry. For complete cleaning: machine wash. Remove seat cushions (see “Seat Cushion Removal” on p. 7 of the instruction manual) Machine wash, cold water, gentle cycle. Do not use chlorine-base bleach. Tumble dry low or hang to dry. Do not dry clean. Do not iron.
Straps and safety harness: Clean with a damp cloth or sponge using a mild liquid soap. Wipe with clean water, and then wipe dry or let air dry. For complete cleaning: Remove straps and safety harness from Seat, Seat Back and Base. Machine wash, warm water, gentle cycle. Do not use chlorine-based bleach. Hang to dry. Do not dry clean. Do not iron.
Seat and base: Wipe surface with a damp cloth or sponge using mild liquid soap. Wipe with clean water. Air dry.
It is important to thoroughly clean all parts of the pump according to the product instructions.
The tubing does not need to be cleaned. Only air passes through the tubes, and if water gets inside the tubing it will ruin the pump motor. To clean the exterior of the tubing use a clean damp cloth and wipe clean.
In addition to cleaning, mom should also gently lift the end of the flapper immediately before every pumping session. This simple step helps ensure that the flapper can move freely for optimum effectiveness.
Please contact customer service directly for more information about your breast pump.
All online returns must be sent back to our warehouse located in Dyersville, Iowa at the address below. You will receive a refund issued in the original form of payment. Gifts may be exchanged for merchandise or online credit – sorry, no refunds on gifts.
You have to do a few simple things first! Please include a copy of your invoice and write the Return Authorization (RA) number on the outside of your package. You may contact Customer Service for a Return Authorization (RA) number by calling 800-704-8697.
Send your return via US Mail, Priority Mail, UPS or FedEx to:TOMYSHOP / RETURNS
2021 9th St SE
Dyersville, IA 52040
To receive a refund, your return must be postmarked no more than 14 days from the date UPS delivers the package to you. All returned merchandise must be unused with original ticketing and tags attached. A few things you should know about returns:
- Shipping charges are not refundable.
- We do not pay for return shipping fees.
- We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your return in the event the package is lost or misdirected.
- Returns received without an RA # or beyond the allotted time will not be accepted and returned to you at your expense.
- We Do Not accept returns for used merchandise
Want To Be A Reseller?
Perfect! The First Years products are distributed through many different channels and you could be included.
Where Are We?
TOMY is an international company with locations in Massachusetts, Iowa and Illinois to name a few.
Want To Work Here?
Outstanding! TOMY is always looking for talented people. Click here to see a list of current positions.