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Home & Away Portable™
Digital Video Monitor (model no. Y7294)

Baby Viewer Software

Title: Home & Away Digital Video Monitor Software Post Date: 04-29-2011 Platform: Windows XP File Size: 6.2Mb

Download Instructions

Press the download button, and save it someplace you will remember. When the file is done downloading, just click on the file and you can begin installing your new software.

If you have previously installed a prior version of the software (i.e. the version which came on CD with your new camera) we suggest that you completely uninstall it before installing this new version.

This release of webcam software supports the webcam shown above. If you have a different webcam, please browse by webcam image to find the latest webcam software version which supports your specific webcam.


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Computer Requirements:

  • Operating systems of Windows® XP (SP2 or higher); Windows Vista® or Windows® 7 (32-bit or 64-bit)
  • 1 GHz processor (1.6 GHz recommended)
  • 512 MB RAM or more
  • 200 MB hard drive space
  • CD-ROM drive
  • OS-compatible sound card and speakers
  • 1.1 USB port (2.0 recommended)

Instructions

Home & Away Portable™ Digital Video Monitor- User Manual
Model no. Y7294 (2.2 MB)

Languages English | French | Spanish

NOTE: PDF files require Adobe® Acrobat® Reader®, which can be downloaded from the Adobe website at www.adobe.com.
Tips

For using Home & Away™ Portable Digital Video Monitor

  • It is important to charge your battery completely (8 Hours) before the first portable use. You can use the monitor while it is charging. It is also best to charge your unit through each night to make sure it is fully charged for the day's use. This ensures your battery will operate in peak condition.

  • Your monitor comes with a battery saving mode called "display sleep mode." This means that after 30 seconds of low or no sounds the display on your parent unit will go dark. Sounds will still be transmitted and if there is a loud sound transmitted the display will automatically reactivate. You can also turn the screen back on by pressing any button. If you do not like this feature it can be turned off through the menu. However, running the screen constantly will reduce your battery life significantly.

  • This monitor has automatic night vision. This means when the monitor detects low light it will switch to night mode. In night mode the picture will be black and white only.

  • The maximum tested range for this monitor is 650 feet, but normal factors such as walls, materials, other wireless devices etc., will reduce this range. Take the monitor for a walk and get a good idea of your workable range in your home as every home will be different. If you have trouble even while really close to the camera you may be experiencing interference from other wireless devices. Try these simple steps to see if it improves.

  • 1. Turn your child unit and parent unit off then turn them back on
  • 2. Try turning off other wireless devices (routers, cordless phones, etc.). Then turn your monitor on first followed by the other devices.
  • 3. Try moving the base stations of other wireless devices away from the camera unit location

  • Feedback is a normal phenomenon that occurs with audio equipment. If you hear a screeching as the units come closer together try turning the volume down on your parent unit. This should fix the problem.

Download Quick Tips PDF
FAQs

If the Baby Viewer software has not installed correctly on your computer, make sure that your computer's operating system is compatible with the software and when installing to turn off all antivirus software's. The Baby Viewer software will not work on Apple computers and is strongly recommended for Windows XP (service pack 2 or higher), Vista and Windows 7. To find out which operating system your computer uses, click the "Start" menu at the bottom of your screen, then select "Control Panel." In the Control Panel, check the "System" screen to see which Operating System is displayed.

If the Baby Viewer software still does not install properly after following these steps, the CD may be damaged. In this case, the software can be downloaded from our website at www.thefirstyears.com/homeandaway, or you can order a free replacement CD by calling our Parent Service Center at 800-704-8697.
If the Baby Viewer software will not open on your computer, it may not have installed properly. Check the possible causes for the above question, "the Baby Viewer software isn't installing correctly on my computer," to make sure you are using the correct operating system and that the CD is not damaged.

Make sure the Parent Unit is also connected to your computer through the USB cable. If it is not, connect the parent unit through the USB cable prior to starting the Baby Viewer software, then follow steps to open it.

If you are using the correct operating system and the CD is not damaged, retry the setup process from the beginning, first by installing software, then connecting parent unit through the USB cable and opening the Baby Viewer software.
If you have received this error message, your computer might not be properly recognizing the monitor you have connected to it. Unplug the USB cable attaching the monitor to your computer and, after a few seconds, reconnect it. Be sure the USB is plugged in directly to the computer's USB jack and not through a USB Hub device. Your computer should have at least two USB jacks; if the first does not work, try to connect the monitor through another USB jack on the computer. (Note: many computers have USB jacks on different locations (e.g. front and the back of the computer). If problem persists, try them all)

If the error message continues to appear after following the above steps, restart your computer completely, then connect the parent unit through the USB cable (remember: plug directly into the computer's USB jack, not a hub) and open the Baby Viewer software.
If you have received this error message, there is another program open on your computer that is using the Baby Monitor. Examine which programs are currently open on your computer. Certain video chat and communication programs like Skype, Google Talk and Yahoo will sometimes detect video devices and use them. Exit these programs completely before attempting to open the Baby Viewer.

If the error message continues to appear after following the above steps, restart your computer completely, confirm no other programs are running, then connect the parent unit through the USB cable (remember: plug directly into the computer's USB jack, not a hub) and open the Baby Viewer software.
If you receive a USB-related error message, chances are that there are currently too many USB devices plugged into your computer at the same time. Disconnect all USB devices from your computer except for the Monitor.

If you continue to receive error messages after removing all other devices, change the Video Quality in the software settings. Lowering the video quality will require your computer to process less information and prevent an overload. To adjust the Video Quality settings, open the Baby Viewer software and click "File", then select "Preferences," then click on the "Video" tab. On the video tab, change "Image Quality" to "Optimal Motion."

It is also possible that the USB jack you have selected to use for the Monitor is defective or just not ideal for this piece of hardware. Your computer should have at least two USB jacks; if the first does not work, try to connect the monitor through another USB jack on the computer. Make sure the USB cable is plugged in directly to the computer's USB jack and not through a USB Hub device.
If you cannot see any video on your computer, the Child Unit and Parent Unit may not be connected or communicating properly. Check to make sure video images are appearing on the Parent Unit's screen by closing the Baby Viewer software and unplugging the USB cable. If images are appearing on the Parent Unit, reconnect the Parent unit using the USB cable (make sure the USB cable is plugged in directly to the computer's USB jack and not through a USB Hub device) and open the Baby Viewer software.

If video images are NOT appearing on the Parent Unit and the 'Connection Lost' Screen appears there are a number of explanations. First, the Parent Unit might be too far away from the Child Unit; in this case, move them closer together. The Child Unit may also be turned off. To make sure the Child Unit is powered and connected, the connection indicator on both units should stop blinking and glow blue.

The Parent Unit may have also temporarily lost its connection to the Child Unit; if so, you can reset the entire Monitor system by shutting off both units and turn them back on again, starting with the Child Unit.

The pairing connection between the Parent and Child Unit may have lost its link in the Baby Viewer software. Establish a new link by following these steps:
1) In the Baby Viewer software go to File > Add/remove camera.
2) Remove the connected camera (Indicated by the blue triangle above the camera number)
3) Follow the steps to remove camera
4) Once the camera is successfully removed, add the camera back on.
5) Follow the steps to add on the camera.
6) Once the camera is added on successfully, video should appear on your screen.

If the above steps do not resolve the issue, restart your computer completely and retry the setup process from the beginning, first by installing software, then connecting parent unit through the USB cable (remember: plug directly into the computer's USB jack, not a hub) and opening the Baby Viewer software.
If you are able to open the Baby Viewer software, but video is appearing without sound:
  • Make sure your Headphones/ speakers are connected and powered on and check the volume level.
  • Your computer speaker may also be muted. To adjust this, go into your computer's volume control center by "Start" menu at the bottom of your screen, then select "Control Panel." In the Control Panel, click "Sounds" or "Sounds and Audio Devices," then the "Volume" tab. On the Volume tab, make sure the "Mute" box is unchecked.
  • The software's settings may be incorrect. To adjust these settings, open the Baby Viewer software and click "File", then select "Preferences," then click on the "Voice" tab. On the Voice tab, you can see which devices your computer speaker is receiving sound data from. Make sure the correct devices are selected within the settings: for example, select "headset" or "headphones" if you are using them, for "speakers" if external speakers are connected to your computer.


  • You can also use the Volume tab to see if the sound on your computer is set to be too low. Increase your computer's volume by moving the sliding cursor toward the word "High" under the "Device Volume" section.
If the Baby Viewer's Talk-back feature is not working, it is possible that your computer does not have a microphone installed or attached. In this case, you will need to install a microphone for your computer.

If your computer does have a microphone installed or attached, the settings for it may be incorrect. In this case, you will need to reset your computer's default settlings for the microphone. To adjust your computer's default microphone settings, begin by checking to see which operating system you are using: Click the "Start" menu at the bottom of your screen, then select "Control Panel." In the Control Panel, check the "System" screen to see which Operating System is displayed.

To adjust your computer's default microphone and speaker settings in the Windows Vista or Windows 7 operating system, visit the Control Panel, then "Hardware and Sound", then "Hardware", now click the "Recording" tab. On the Recording tab, check the microphone settings; It should be set for your computer microphone, not "Wireless Audio Device".

To adjust your computer's default microphone settings in the Windows XP operating system, visit the Control Panel, then click "Sounds and Audio Devices," then the "Audio" tab. On the Audio tab, check the "Sounds recording" settings; It should be set for your computer microphone, not "Wireless Audio Device".
If sounds from your computer are being made by the Child Unit, your computer's default microphone and speaker settings have been incorrectly reset. To adjust your computer's default microphone and speaker settings, begin by checking to see which operating system you are using: Click the "Start" menu at the bottom of your screen, then select "settings" (in Windows XP) then "Control Panel." In the Control Panel, check the "System" screen to see which Operating System is displayed.

To adjust your computer's default microphone and speaker settings in the Windows Vista or Windows 7 operating system, visit the Control Panel, then select "Hardware and Sound", then click "Sounds", then the "Playback" tab. On the Playback tab, check the speaker settings; It should be set for your computer speakers, not "Wireless Audio Device".

To adjust your computer's default microphone and speaker settings in the Windows XP operating system, visit the Control Panel, then click "Sounds and Audio Devices," then the "Audio" tab. On the Audio tab, check the "Sounds playback" settings; It should be set for your computer speakers, not "Wireless Audio Device".
If the Baby Viewer's Talk-back feature is not working, it is possible that your computer does not have a microphone installed or attached. In this case, you will need to install a microphone for your computer.

If your computer does have a microphone installed or attached, the settings for it may be incorrect. In this case, you will need to reset your computer's default settlings for the microphone. To adjust your computer's default microphone settings, begin by checking to see which operating system you are using: Click the "Start" menu at the bottom of your screen, then select "Control Panel." In the Control Panel, check the "System" screen to see which Operating System is displayed.

To adjust your computer's default microphone and speaker settings in the Windows Vista or Windows 7 operating system, visit the Control Panel, then "Hardware and Sound", then "Hardware", now click the "Recording" tab. On the Recording tab, check the microphone settings; It should be set for your computer microphone, not "Wireless Audio Device".

To adjust your computer's default microphone settings in the Windows XP operating system, visit the Control Panel, then click "Sounds and Audio Devices," then the "Audio" tab. On the Audio tab, check the "Sounds recording" settings; It should be set for your computer microphone, not "Wireless Audio Device".
If you cannot hear any sound on the Video recording playback:

  • Make sure your Headphones/ speakers are connected and powered on and check the volume level.
  • Your computer's settings for playbacks are likely incorrect. To adjust your computer's default microphone and speaker settings, being by checking to see which operating system you are using: Click the "Start" menu at the bottom of your screen, and then select "Control Panel." In the Control Panel, check the "System" screen to see which Operating System is displayed.
    • To adjust your computer's default microphone and speaker settings in the Windows Vista or Windows 7 operating system, visit the Control Panel, then select "Hardware and Sound", then click "Sounds," then the "Playback" tab. On the Playback tab, check the speaker settings; It should be set for your computer speakers, not "Wireless Audio Device".
    • To adjust your computer's default microphone and speaker settings in the Windows XP operating system, visit the Control Panel, then click "Sounds and Audio Devices," then the "Audio" tab. On the Audio tab, check the "Sounds playback" settings; It should be set for your computer speakers, not "Wireless Audio Device".
  • Your computer speaker may also be muted. To adjust this, go into your computer's volume control center by "Start" menu at the bottom of your screen, then select "Control Panel." In the Control Panel, click "Sounds" or "Sounds and Audio Devices," then the "Volume" tab. On the Volume tab, make sure the "Mute" box is unchecked.
If your Parent Unit is not displaying any lights or making any sound, it may be turned off. To power the Parent Unit, press and hold down the POWER button on the unit.

If the Parent Unit does not power on, its rechargeable battery might be dead. To provide power and recharge the battery, plug the Parent Unit into the provided AC adapter that is plugged into an electrical outlet.

If the Parent Unit is plugged in but still does not display any lights or make any sound, the AC adapter may be plugged into an outlet that is malfunctioning or does not have power. To make sure the outlet has power, plug another device into it and see if power is provided. If power is not provided, plug the Unit's AC adapter into a different outlet.

If the Parent Unit is powered on and its AC adapter is plugged into a functional outlet, the adapter could be defective. In this case, try to use the second adapter that was provided with the Unit to see if that works. If you do have a defective adapter please discontinue the use of this adapter and contact our consumer services line for a replacement. 800-704-8697.
If the Child Unit is not displaying any lights, it may be turned off. To power the Child Unit, press and hold down the POWER button on the unit.

If you have followed steps to power the Child Unit and it still does not display any lights, it might be unplugged. You can power the Child Unit by plugging it into an electric outlet using the AC adapter provided.

If the Child Unit is plugged in but still does not display any lights, the AC adapter may be plugged into an outlet that is malfunctioning or does not have power. To make sure the outlet has power, plug another device into it and see if power is provided. If power is not provided, plug the Unit's AC adapter into a different outlet.

If the Child unit is powered on and its AC adapter is plugged into a functional outlet, the adapter could be defective. In this case, try to use the second adapter that was provided with the Unit. If you do have a defective adapter please discontinue the use of this adapter and contact our consumer services line for a replacement. 800-704-8697
If the Parent unit's light and audio are working but no display appears, the unit's settings are most likely on "Display Sleep Mode." This is a battery-saving mode that will automatically shut off the display after 30 seconds of inactive time. You can press any button on the unit at any time to activate the screen. The Parent unit's display will also automatically turn on if any loud noise is made near the Child unit.

The Display Sleep mode can also be changed through menu options on the Parent unit, but battery life will be decreased. To change Display Sleep options on the Parent unit:
1. Press the Menu button.
2. Use the top or bottom of the directional pad to scroll through the list of preferences until "Display Sleep Mode" is highlighted.
3. Press the OK button.
4. A "Display Sleep Mode Status" screen will appear. The current setting will be highlighted. Use the directional pad to highlight the setting that you want.
5. Press the OK button to confirm your selection. Reminder: If you do not press the OK button, no change will be made.
6. Press the Menu button to return to the display mode.

There may be an object blocking the camera's view. Check to see that there are no interferences between the camera and the baby.
If the Parent unit's display, sound and/or reception are weak, it might not be receiving enough power; for example, its rechargeable battery may be dead or close to losing power. To provide power and recharge the battery, plug the Parent Unit into the provided AC adapter that is plugged into an electrical outlet.

Make sure that the Child unit is being powered properly. To power the Child unit plug it into the provided AC adapter that is plugged into an electrical outlet.

You may be too far away from your child unit. Try moving closer to see that fixes the problem
If the Parent unit's audio has static and the video image is choppy, it may be receiving an interfering signal from another 2.4 GHz device. These devices can include cordless phones, wireless computer network routers and microwave ovens when in use. To minimize the unit's interference with other 2.4 GHz devices, check to see if these devices are located nearby. If so, move these devices farther away from the video monitor units where possible.

You may also try resetting the entire monitor system. To do so, shut both the Child unit and Parent unit off completely, then turn them both on after a few moments.

If interference conditions still exist, turn off the video monitor system as well as your other 2.4 GHz devices. Now turn on the video monitor system first and see if audio and video image is better. If it is now turn on other 2.4 GHz devices. This process should give your video monitor the best chance to find the 2.4 GHz channel with the best reception.
If the Parent unit is displaying the "lost connection" screen while the connection indicator light is flashing and unit is beeping, it has lost its connection to the Child unit. This might happen because the Parent unit is too far away from the Child unit. This may happen for a number of reasons:

The parent unit may be too far away from the child unit. Move the Parent unit closer to the Child unit and make sure the antenna on Child unit is rotated to upright position.

The Child unit may be powered off. Check to see if the lights are on the Child unit. If not turn the unit on by pressing and holding the power button unitl the lights come on. If this does not work check to make sure that the AC adapter is getting power from the AC outlet.

It is also possible that the Parent Unit may have also temporarily lost its connection to the Child unit; if so, you can reset the entire Monitor system by shutting off both units and turn them back on again, starting with the Child unit. A lost connection is sometimes caused when the Parent unit receives an interfering signal from another 2.4 GHz device. These devices can include cordless phones, wireless computer network routers and microwave ovens when in use. To prevent the unit's interference with other 2.4 GHz devices, check to see if these devices are located nearby. If so, move these devices farther away from the video monitor units where possible.

Though unlikely, the factory-set digital pairing between the Child unit and Parent unit may have been disconnected. This can be easily fixed by resetting camera settings on the Parent unit's menu. To do so:

1. Press the Parent unit's Menu button.
2. Use the Up or Down buttons on the directional pad to scroll through the list of preferences until "Add/Remove Camera" is highlighted.
3. Press the OK button.
4. Use the sides of the directional pad to highlight "ADD".
5. Press the OK button.
6. Follow the screen prompts to complete this operation. Please note that you will be adding camera "1". Note: This step assumes that you only have one Child unit. If you have multiple cameras connected to your video monitor system, you can use this same method to re-connect cameras that have become unlinked. Please keep in mind that certain types of housing construction can reduce a video monitor's range, as well.
If the Parent unit is making feedback noises, such as a high-pitched screeching sound, it might be located too close to the Child unit. Move the Parent unit farther away from the Child unit until the feedback sounds stop.

Another way to reduce this feedback is to lower the volume on the Parent unit. To lower the volume on the Parent unit, press the (-) side of the volume control button.
If the Talk-back volume on the Child unit is too loud, the Talk-back volume switch on bottom of the unit is most likely set too high. There are three settings for Talk-back volume: Low, Medium and High; change the volume to Low or Medium.
If your Child unit is running on battery power, the nightlight will automatically turn off after 60 seconds.
If the color quality of the Parent unit's video is poor or difficult to see, it may be in a room that does not provide enough light. The room must be well-lit in order for the Parent unit's video to display the highest quality color. When a room is dark, the unit's black and white night vision video will be automatically activated.

Changing the brightness setting in the menu is another way to adjust the color quality on the screen. To do so:
1. Press the Parent unit's Menu button.
2. Use the Up or Down buttons on the directional pad to scroll through the list of preferences until "Brightness" is highlighted.
3. Press the OK button.
4. Use the Left or Right buttons on the directional pad to adjust the screen Brightness to the desired setting.
5. Press the OK button. (Note: the setting will not be set if the OK button is not pushed)
6. Press the Menu button to exit.